STATUTE

Definitions

For the purposes of the Regulations, the following definitions apply:

1. Customer – a natural person with full legal capacity, a natural person conducting business activity, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity – who places an Order for a Product presented on the Store’s website;

2. Consumer – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity;

3. Civil Code – Act of 23 April 1964, Civil Code;

4. Product – a product presented on the website of the Online Store, which the Customer can purchase via distance selling;

5. Entrepreneur – an entrepreneur within the meaning of the Civil Code, i.e. a natural person, a legal person and an organizational unit that is not a legal person, to which special provisions grant legal capacity , conducting business or professional activity on its own behalf, excluding an Entrepreneur with consumer rights;

6. Entrepreneur with Consumer Rights – a natural person entering into a contract with the Seller directly related to their business activity, when the content of such contract indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available under the provisions of the Central Register and Information on Business Activity. In these Regulations, the provisions regarding Consumers regarding the statutory right of withdrawal from the Contract (section IX) and the compliance of the Product with the Contract (section X) also apply to Entrepreneurs with consumer rights;

7. Regulations – this contract template within the meaning of the Civil Code;

8. Online Store/Shop – all elements that make up the website operating under the domain alessathelabel.com ;

9. Seller – Aleksandra Chmielewska, conducting business activity under the name Alessa Aleksandra Chmielewska, entered into the register of entrepreneurs of the Central Registration and Information on Business kept by the minister responsible for economy at the address ul. Obywatelska 102/104 Łódź 94-104, NIP 9471933256 , REGON 364010350;

10. Sales Agreement – ​​a sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer via the Store website; The sales agreement is concluded on the terms described in these Regulations;

11. Agreement for the provision of Electronic Services – an agreement concluded between the Seller and the User, on the terms described in point III below;

12. Electronic services – services within the meaning of the Act on the provision of services by electronic means, i.e. provided without the simultaneous presence of the parties (remotely), by transmitting data at the individual request of the User, sent and received by means of electronic processing devices, including digital compression, and data storage, which is entirely broadcast, received or transmitted via a telecommunications network within the meaning of the Act of 12 July 2024 – Electronic Communications Law;

13. User – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, using the Store website;

14. Order – an offer placed by the Customer for Products presented by the Seller on the Store’s website, aimed at concluding a Distance Selling Agreement.
    
    

§ 1. General provisions of the Regulations

1. The Regulations have been created in accordance with the requirements of legal provisions, including in particular the Act on the provision of services by electronic means and the Act on consumer rights, and specify, among others:

   1. types and scope of Electronic Services;

   2. conditions for the provision of Electronic Services, including technical requirements necessary for cooperation with the Seller’s IT system and information on the prohibition of the User providing illegal content;

   3. conditions for concluding the Sales Agreement;

   4. conditions for concluding and terminating Agreements for the provision of Electronic Services;

   5. statutory right to withdraw from the Sales Agreement;

   6. complaint procedure.

2. The Seller provides Electronic Services in accordance with the Regulations and applicable law.

3. The Seller makes the Regulations available to the User free of charge, in a manner enabling him to obtain, reproduce and record its content using the IT system used by the User.

4. The content of the Store is addressed to potential Customers interested in purchasing the Products presented by the Seller on the Store's websites.

5. The User may contact the Seller via:

   1. e-mail message to: hello@alessathelabel.com ;

   2. contact by phone: +48 514 544 196;

   3. traditional mail at the following address: ul. Obywatelska 102/104, Łódź 94-104

 

§ 2. Provision of Electronic Services

1. Through the Store website, the Seller provides the following Electronic Services free of charge: use of the Store website, including viewing information on the website, subscribing to the newsletter, redirecting to the Seller's external social media, maintaining an account, and searching for entries on the website.

2. Upon opening and thus starting to use the Store website, an Agreement for the provision of Electronic Services is concluded in the form of using the Store website, which may consist in particular in viewing information posted on the website, e.g. information about Products.

3. The Agreement for the provision of Electronic Services referred to in the point above is concluded for an indefinite period, and its termination occurs when the User leaves the Store website.

4. The User may subscribe to the email newsletter, i.e., receive commercial information from the Seller in the form of messages sent to the email address provided by the User. To do this, provide a valid email address and confirm the subscription to the newsletter via the confirmation link sent by the Seller to the email address entered in the newsletter subscription form. The User may withdraw consent to receive the newsletter at any time.

5. The agreement for the provision of the Newsletter Service is concluded for an indefinite period and is terminated when the User sends a request to remove his or her e-mail address from the newsletter subscription or unsubscribes using the link contained in the content of the message sent as part of the Newsletter Service.

6. The User has the option of using the Electronic Service by being redirected from the Store's website to external platforms, in the form of social media, such as the Seller's business account on Facebook, related to the business activity he conducts.

7. The conclusion of the Agreement for the provision of Electronic Services in the form of redirection, referred to in the point above, takes place at the moment of pressing the icon dedicated to the specific platform to which the User wishes to be redirected and is terminated at the moment of redirecting the User to that platform.

8. Store Users also have the option to create an account on the website, for example, to view previously placed Orders. To create an account, the User must register.

9. The Agreement for the provision of Electronic Services, consisting of creating and using an account, is concluded upon successful account registration. The Agreement is concluded for an indefinite period and terminates immediately upon receipt of an email requesting account deletion.

10. The User may use the Electronic Service in the form of a password search engine. The Agreement for the provision of the Electronic Service in the form of a password search is concluded upon clicking the icon dedicated to searching for the password entered by the User and is terminated when the search results appear on the Store's website.
    
    

§ 3. Technical requirements

1. In order for the User to use the Store website, cooperation between the User's and the Seller's IT systems is necessary.

2. The cooperation of ICT systems is ensured by the User's ICT system meeting the minimum technical requirements in the form of access to the Internet and appropriate software enabling the use of the Internet via the end device through which the User wishes to use the Store's website.

3. The use of any electronic services on the Internet, including the Electronic Services provided on the Store's website, may be associated with certain risks, such as the introduction of malicious software into the User's IT system or the acquisition and modification of User data by unauthorized persons.

4. In order to mitigate the risks indicated in point 3 above, the Seller recommends the use of technical measures that are able to prevent the indicated risks, e.g. in the form of antivirus programs.

 

§ 4. Rules for using the Store website

1. The User should use the Store website in accordance with its intended purpose and at the same time respecting the principles set out in the Regulations, in accordance with legal provisions and accepted customs.

2. In particular, the user should not:

1. provide or transmit content that could be considered to violate the law;

2. post any programs, files, applications, including their extensions, that could negatively affect the operation of the Store website software, devices used for its operation, as well as devices or software of other Users (including, in particular, viruses, Trojans and other malicious software);

3. take any action that could or would lead to interference with the operation of the Store website (programming or hacking activities);

4. bypass the security measures of the Store Website by exploiting so-called security loopholes,

5. use the content posted on the website in a way that goes beyond personal use, i.e. infringe the intellectual property rights referred to in point XIII below.

 

§ 5. Product Order

1. The Store's website presents information about Products, in particular by presenting their descriptions and prices. This information does not constitute an offer within the meaning of Article 66 of the Civil Code, but merely an invitation to enter into a Sales Agreement within the meaning of Article 71 of the Civil Code.

2. The products presented on the Store's website are new and in accordance with the contract (they are free from any defects). The products meet all requirements necessary to be introduced to the Polish market.

3. The User may place an Order for Products via a special form used for placing Orders, the so-called shopping cart (hereinafter referred to as the "Shopping Cart/Basket ").

4. The condition for placing an Order and thus concluding a Sales Agreement is that the User has an active e-mail account.

5. In order to place an Order using the Shopping Cart, the Customer should follow the instructions posted on the Store's website, including in particular:

   1. select the Product the Customer is interested in, select its quantity and add it to the Cart;

   2. in the designated areas, enter the data necessary to complete the Order and Sales Agreement, such as name and surname, contact details, and delivery address;

   3. choose the payment method and delivery method offered by the Seller;

   4. read the Regulations, the Instruction on the Right to Withdraw from the Agreement which is an annex to the Regulations and the Privacy Policy;

   5. by checking the checkbox, declare that the Customer has read the Regulations, the Instruction on the Right to Withdraw from the Agreement and the Privacy Policy;

   6. select the button to finalize the Order.

6. After placing an Order via the Shopping Cart, the Seller sends the Customer confirmation of the terms of the placed Order together with information or a document regarding prepayment, which indicates the payment deadline.

 

§ 6. Payments and conclusion of the Sales Agreement

1. The prices of the Products presented on the Store website are given in Polish zloty and include all necessary fees and taxes that should be included in accordance with applicable law.

2. At the stage of placing the Order, the Customer may choose the prepayment method (hereinafter referred to as " Prepayment ") or payment method (hereinafter referred to as " Payment ") from the following:

   1. Prepayment via electronic payment, handled by the payment operator, information about which will appear on the Store's website;
      

3. The Seller always specifies the maximum deadline for making a Prepayment for the Product. Failure to make a Prepayment will result in the Order being canceled.

4. The following shall be deemed to be effective as a Prepayment:

   1. in the case of electronic payments referred to in point 2 letter a – the Seller receiving information from the settlement agent's system about the payment being made by the Customer;

5. After receiving the Prepayment, the Seller will send an e-mail to the Customer's e-mail address confirming acceptance of the Order for execution, which constitutes the Seller's declaration of acceptance of the Customer's offer (in the form of a placed Order) and upon its receipt by the Customer, the Sales Agreement is concluded.

6. The sales contract is concluded in Polish, with content consistent with the Regulations.

7. The Seller provides the Customer with proof of purchase, e.g. in the form of an e-mail Order or invoice.

8. If the Seller uses mechanisms for individual price adjustment based on automated decision-making, the Seller shall provide this information to the Consumer each time the Order is placed, taking into account the requirements imposed in this respect by the provisions on personal data protection. 

§ 7. Delivery methods 

1. The Seller delivers the Products to the address indicated by the Customer when placing the Order, without territorial restrictions (worldwide).

2. When placing an Order, the Customer may choose one of the following delivery methods offered by the Seller:

   1. delivery by courier, via one of the courier companies indicated on the Store's website;

   2. collection at a point (parcel locker) of one of the courier companies indicated on the Store's website - the indicated delivery method is possible at the Customer's individual request, submitted via e-mail.

3. The deadline for the execution of the entire Order, including the delivery of the Product, is counted from the moment of concluding the Agreement referred to in point VII, points 6 and 7, and lasts a maximum of 5 business days from the moment of receiving the order until the time of sending the Product, unless there is other information on the website.

4. In a situation where different Order fulfillment periods are provided for different Products purchased under one Order, the longest period shall apply to the entire Order.
   
   

§ 8. Statutory right of withdrawal from the Agreement

The right of withdrawal from the contract by the Consumer

1. The Customer who is a Consumer may withdraw from the Sales Agreement without giving any reason within 14 days from the date of delivery of the Product.
2. To meet the deadline, it is sufficient to send the declaration before its expiry.
   The Customer will be informed about his rights in the Instruction on Withdrawal from the Contract, which is an annex to the Regulations.
3. The declaration of withdrawal can be submitted independently or using the Withdrawal Form available on the Store's website.
   After receiving the declaration, the Seller will confirm its acceptance via the Customer's e-mail address.
   
   

Exclusions from the right of withdrawal

1. The right of withdrawal does not apply, among others, in the case of contracts:

• for the provision of services, if they were fully performed with the Consumer’s consent,
  regarding goods made according to the Consumer's specifications or individualized,
• perishable or have a short shelf life,
  delivered in a sealed package, opening of which prevents return for hygiene reasons,
• inextricably linked to other goods,
• alcoholic beverages with a fixed price and delivery time of over 30 days,
• sound or visual recordings and computer programs in a sealed package after opening,
• newspapers, periodicals and magazines, with the exception of subscriptions,
• concluded at public auctions,
• provision of accommodation, transport, car rental, catering and leisure services, if the contract specifies the date of provision,
• the provision of digital content not supplied on a tangible medium, if the provision was commenced with the Consumer’s consent,
• provision of repair or maintenance services if they were performed with the Consumer's consent.
  
  

Return of goods and their condition

1. In the event of withdrawal from the contract, the Product should be returned immediately, no later than within 14 days of submitting the declaration.
2. The product must be returned in its unaltered state, except for changes necessary to establish its features, nature and functionality.
3. The Customer is obliged to return the Product to the Seller's address indicated in the Instructions and the Withdrawal Form.
   
   

Condition of the returned product

1. The returned Product must be in new, undamaged condition and complete with original tags.
   
2. The product must not have any traces of use , dirt, foreign odors or mechanical damage.
3. The following are considered traces of use:

• stains, including makeup, deodorant, perfume, creams,
• the smell of sweat, cigarette smoke or other strong aromas,
• pilling, stretching, tearing or other damage to the material,
• missing or damaged original tags,
• washing or any modifications to the product.
  

Rules for applying makeup

1. Makeup marks are clearly treated as traces of use and constitute grounds for refusing to accept a return.
   
   
2. Goods soiled with makeup will not be eligible for return and will be sent back to the customer without the possibility of reconsideration.
   
   

Recommendations for trying on clothes

1. To avoid dirt and signs of use, we recommend:

• trying on clothes on clean and dry underwear or skin,
• avoiding contact of the material with makeup and cosmetics,
• using a scarf, handkerchief or other protective material when trying on makeup.
  
  

Procedure in case of rejection of the return

1. If the returned Product does not meet the above conditions, the Seller reserves the right to refuse to accept the return.
2. The goods will be returned to the customer without any further processing of the return.
3. The Seller's decision to refuse a return is final.
   
   

Refunds and costs

1. The Seller will refund to the Customer all payments made, including the costs of delivering the Product to the Customer, no later than within 14 days of receiving the returned Product or proof of its return.
2. The refund will be made using the same payment method, unless the Customer agrees to a different method.
3. The costs of returning the Product shall be borne by the Customer, unless the Seller agrees to cover them.
4. If the Consumer has chosen a more expensive delivery method than the cheapest one offered by the Seller, the Seller will not refund the difference in costs.
   

Suspending a refund

1. The Seller may withhold reimbursement until receipt of the Product or confirmation of its return, whichever occurs first.
2. The exception is when the Seller collects the Product from the Customer himself.
   
   

§ 9. Compliance of the Product with the Agreement (complaints)

1. The Seller is obliged to deliver a Product that complies with the Agreement.

2. The Seller is liable for the non-conformity of the Product with the contract under the terms specified in the Consumer Rights Act towards the Customer who is a Consumer.

3. The warranty is excluded for Entrepreneurs.

4. Complaints arising from the violation of the Customer's rights guaranteed by law or under the Regulations should be sent to the following address:

   Completio – "ALESSA THE LABEL"
   T4 Ramp / Returns Department
   Jędrzejowska Street 47,
   93-636 Lodz

   e-mail: hello@alessathelabel.com
   phone number: +48 514 544 196

5. If possible, in order to process the complaint, the Customer should send or deliver the Product in question to the address indicated in the point above, attaching proof of purchase.

6. The Customer may also use the Seller's Complaint Form, which is an annex to the Regulations, or the complaint form available on the Store's website, but this is not necessary.

7. The Seller is obliged to consider each complaint within 14 days of its receipt.

8. If there are any deficiencies in the complaint, the Seller will request the Customer to supplement it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer.

 

§ 10. Complaints about Electronic Services

1. Each User may file complaints about Electronic Services provided via the Store, e.g. about various types of irregularities in the operation of the Store website, tabs or account.

2. The User may submit a complaint in any manner of their choosing, through any of the specified contact methods. The Seller particularly recommends email. Contact details are: Alessa, ul. Obywatelska 102/104, 94-104 Łódź, Poland, at the email address: hello@alessathelabel.com or by phone at +48 514 544 196.

3. In order to efficiently process the complaint, the Seller recommends using the Electronic Service Complaint Form, which is an annex to the Regulations, however, if the complaint is submitted in a different form, the User is asked to indicate the following elements:

1. a short description indicating what the complaint concerns (description of the situation, circumstances of the problem);

2. the date of the described event that is the cause of the complaint;

3. personal data identifying the User, enabling return contact and consideration of complaints.

4. The Seller shall consider complaints immediately, but no later than within 14 calendar days from the date of receipt of the complaint by the Seller.

5. If there are any deficiencies in the complaint, the Seller may contact the User with a request to supplement it, to the extent necessary, for which the User will have 7 days from the date of receipt of the request.

 

§ 11. Information on amicable dispute resolution for Consumers

1. Users who are Consumers have the opportunity to resolve disputes arising between them and entities other than Consumers in an amicable and out-of-court manner.

2. The following shall be used to resolve disputes in the manner described in this point:

1. a permanent consumer arbitration court through which the User may submit an application to resolve a dispute arising from the concluded contract;

2. the provincial inspector of the Trade Inspection, to whom the Consumer may submit an application to initiate mediation proceedings for the amicable settlement of the dispute between the Customer and the Seller;

3. the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection in order to obtain assistance in matters relating to the contract;

4. The ODR online platform, through which an independent mediator resolves disputes between businesses and consumers, can be found at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .

3. Detailed information on out-of-court complaint and redress procedures can be found by the Consumer on the website http://www.uokik.gov.pl and at the offices and on the websites of district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection.

 

§ 12. Intellectual property

1. The author of the content posted on the website, including in particular the name, domain, logo, information texts, and Product descriptions, is the Seller, who is entitled to all copyrights or licenses in this respect within the meaning of the Act of 4 February 1994 on Copyright and Related Rights.

2. The Seller grants the User a free, territorially unlimited license to use the content referred to in point 1 above, only for personal use, without the right to grant sublicenses.

3. The User should not, without the consent of the Seller, expressed via electronic message, use the content published on the Store's website in any way beyond the scope of the granted license, in particular distributing or copying it.

4. Any violation by the User of the rules specified in this point will constitute an infringement of the Seller's copyright, which may result in civil and criminal liability.

 

§ 13. Personal data and cookies

1. The provision of personal data by the User via the Store website, e.g. by entering personal data into the contact form and by concluding a Sales Agreement, results in the Seller becoming the controller of such data within the meaning of the provisions on personal data protection (GDPR).

2. The User's personal data may also be processed through the use of cookies.

3. More information regarding the processing of personal data and the use of cookies can be found in the Privacy Policy. 

§ 14. Final provisions 

1. The regulations are available in Polish.

2. The law applicable to the resolution of any disputes arising from the Regulations is Polish law, unless mandatory provisions of law provide otherwise.

3. In the event of disputes relating to Users who are Consumers or Entrepreneurs with Consumer rights, the court with local jurisdiction will be the court having jurisdiction in accordance with the provisions of the Code of Civil Procedure, while in the event of disputes with Users who are Entrepreneurs – the court with local jurisdiction for the Seller.

4. The Regulations may be subject to change, of which Users will be informed by the Seller posting information on the Store's home page.

5. Users who have an account in the Store will be informed about the changes by sending an e-mail to the e-mail address to which the account was created.

6. Amendments to the Regulations will come into force within 14 days from the date of their announcement.

7. Users with an account who do not accept the new Terms and Conditions are obligated to notify the Seller within 14 days of being informed of the changes to the Terms and Conditions. Failure to accept the Terms and Conditions constitutes termination of the Agreement for the provision of Electronic Account Management Services, and the User's account will be deleted.

8. The Regulations in their current version have been in force since March 1, 2025 .