Returns

If you wish to return products purchased from us, you have the right to do so within 14 days of receiving your order . The returned product must be in perfect condition, have its original tags , and show no signs of wear .

How to make a return?

1. Print and complete the returns form and attach it to the package with the returned product.
   DOWNLOAD THE FORM

2. You have 14 calendar days from the date of receipt of the shipment to send back the returned product.

3. Send the parcel to the following address:
   
   Completio – "ALESSA THE LABEL"
   T4 Ramp / Returns Department
   Jędrzejowska Street 47,
   93-636 Lodz
   
   e-mail: hello @alessathelabel .com
   phone no .: +48 514 544 196

4. Once your return has been accepted, your refund will be made within 14 business days to the same account from which the payment was made.

If you have any questions, please contact us: hello @alessathelabel .com