REGULATIONS OF THE “ALESSA REWARDS” LOYALTY PROGRAM

REGULATIONS OF THE “ALESSA REWARDS” LOYALTY PROGRAM

§ 1 GENERAL PROVISIONS

1. These Regulations define the rules of the "Alessa Rewards" Loyalty Program operating within the online store www.alessathelabel.com .

2. The Loyalty Program is organized by Aleksandra Chmielewska, conducting business activity under the name ALESSA ALEKSANDRA CHMIELEWSKA, entered into the Central Register and Information on Economic Activity of the Republic of Poland, kept by the minister responsible for economic affairs.

• Headquarters: 94-104 Łódź, 102/104 Obywatelska Street,

• Tax Identification Number: 9471933256,

• E-mail address: hello@alessathelabel.com .

3. The Loyalty Program is intended for customers of the www.alessathelabel.com Store.

4. Every Customer who has an Account in the Store can participate in the Loyalty Program.

5. Each Customer, upon taking steps to use the Loyalty Program, is obliged to comply with the provisions of these Regulations and the regulations of the online store www.alessathelabel.com .

6. The condition for the Customer to join and participate in the Loyalty Program is:

• having an Account in the Store,

• reading and accepting these Regulations.

7. In matters not regulated in these Regulations, the following shall apply:

• provisions of the regulations of the online store www.alessathelabel.com ,

• provisions of the Civil Code,

• other relevant provisions of Polish law.

§ 2 DEFINITIONS

1. LOYALTY PROGRAM – loyalty program of the Store www.alessathelabel.com , organized by the Organizer.

2. REGULATIONS – these regulations of the Loyalty Program.

3. SHOP – the Organizer’s online store operating at www.alessathelabel.com .

4. ORGANIZER – Aleksandra Chmielewska, conducting business activity under the name ALESSA ALEKSANDRA CHMIELEWSKA.

5. CUSTOMER – Customer of the www.alessathelabel.com Store, with an active Account.

6. CONSUMER – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.

7. ACCOUNT – a set of resources in the Organiser’s IT system, marked with an individual name (login) and password, in which the Customer’s data is collected, including information about orders placed by him/her.

§ 3 RULES OF PARTICIPATION AND POINTS IN THE LOYALTY PROGRAM

1. In order to join the Loyalty Program, the Customer should:

1.1. read the information about the Program available on the Store's website,

1.2. register an Account in the www.alessathelabel.com Store via the registration form,

1.3. read and accept these Regulations.

2. The Organizer allows Customers to collect points for purchased products.

3. Points can be redeemed for discounts. Exchange rate: 100 Alessa Rewards = 1 PLN discount.

4. Customers receive points for each sales contract concluded with the Organizer. Points are accrued from the moment they join the Program and pay for their first order.

5. The organizer awards 1 point for every zloty spent.

6. Points are awarded after the payment is credited to the Organizer's bank account.

7. Points are valid for 6 months from the date they are earned. After this period, they expire.

8. The points earned by the Customer are added together.

9. The Customer can check the status of points after logging in to the Account.

10. Points are non-transferable.

11. The Organizer may withdraw points in the event of:

11.1. return of purchased products,

11.2. incorrect calculation of points.

12. The Organizer is not responsible for the loss of points by Customers who are not Consumers due to technical problems.

§ 4 DURATION OF THE LOYALTY PROGRAM

1. The Loyalty Program is introduced for an indefinite period from March 4, 2025.

2. The Organizer may suspend or terminate the Program.

3. Information about the end of the Program will be posted on the Store website at least 3 months in advance.

4. After the end of the Program, unused points expire.

§ 5 CONDITIONS FOR TERMINATION OF PARTICIPATION IN THE LOYALTY PROGRAM

1. The Customer may opt out of the Program at any time by:

• sending a statement to hello@alessathelabel.com ,

• selecting the appropriate option in the Account settings in the Store.

2. Withdrawal will result in the loss of all accumulated points.

§ 6 COMPLAINT PROCEDURE

1. Complaints can be submitted electronically to hello@alessathelabel.com .

2. The complaint should include:

• description of the problem,

• date of occurrence of the irregularity,

• contact details.

3. The Organizer will consider the complaint within 14 days of its submission.

4. The response will be sent to the email address provided in the complaint.

§ 7 PERSONAL DATA

1. The personal data administrator is Aleksandra Chmielewska.

2. The data is processed on the basis of Article 6(1)(b) of the GDPR.

3. The data is stored for the period necessary to implement the Program and the limitation period for claims.

4. Providing personal data is voluntary.

5. The customer has the right to:

• access to data (Article 15 of the GDPR),

• rectification of data (Article 16 of the GDPR),

• deletion of data (Article 17 of the GDPR),

• processing restrictions (Article 18 of the GDPR),

• data transfer (Article 20 of the GDPR),

• objection (Article 21 of the GDPR),

• withdrawal of consent (Article 7(3) of the GDPR).

6. Data requests can be submitted to hello@alessathelabel.com .

§ 8 FINAL PROVISIONS

1. Changes made to the Regulations by the Organizer are binding on the Client, provided that he/she has been properly informed about the changes and has not terminated the contract for the provision of electronic services within 14 days from the date of notification of the changes.
2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations.
3. Any disputes between the Organizer and the Client (Consumer) will be resolved primarily through negotiation, with the intention of resolving the dispute amicably. However, if this is not possible or is unsatisfactory for either party, disputes will be resolved by a competent common court in accordance with the provisions of the Code of Civil Procedure of November 17, 1964.
4. In the case of Customers who are not Consumers, the competent court to resolve any disputes arising from the application of these Regulations is the common court with jurisdiction over the registered office of the Organizer.